 African American Gifts
for the
African American Family
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Frequently Asked Questions and Answers
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What are my Payment Options ? |
Online payments include:
MasterCard, American Express, Visa, Discover, debit cards and Pay Pal.
You can also fax your order and pay with a credit card.
Mail-in payments include:
personal checks,
business checks, and money orders.
Please Note: We highly suggest that you make payment online with some type
of credit/debit card, rather than with an electronic check.
If mailing us your order, we suggest you use a money order
to make payment rather than a check.
This is because paper checks as well as electronic checks
take approx. 10 days to clear, which will delay your order.
If ordering through the mail, please make your money order
payable to: An Afro-Kin Store
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COMMON QUESTION:
CAN I PLACE MY ORDER "OVER BY PHONE"?
ANSWER:
Yes, but there's something you have to know and that is Ordering online at An Afro-Kin Store is completely secure. In fact, it's safer than giving your credit card to the waiter at a restaurant! When you place your order with us online we use Secure Socket Layer (SSL) technology to encrypt your data so that it can only be decoded by our host server. SSL is one of the most advanced security systems available and is the encryption method of choice for thousands of online commercial Web sites. We highly suggest placing your order online because it processes faster and is much more efficient. However if you need to place your order via phone you can click on the secure link below and choose the subject line: PHONE ORDERS. Then enter the item number(s),the item name(s),and the quantities that you would like to purchase, along with your phone number.
If I am online, I will be happy to answer any questions that you may have as well as to check availability of the items that you are interested in and then I will offer to contact you by phone to collect your payment information and to process and confirm your order.
In the event that "I AM NOT ONLINE", please by all means,
DO STILL enter the item number(s), the item name(s),and the quantities that you would like to purchase,along with your phone number and the best time to reach you.
I will check availability and then
"I WILL" call you to collect your payment information and to process your order.
CLICK HERE!
COMMON QUESTION:
CAN I MAIL IN MY ORDER AND MAKE PAYMENT PAYMENT WITH MONEY ORDER?
ANSWER:
Yes, to "MAIL IN YOUR ORDER",
and make payment with a money order, please click on the secure link below and choose the subject line: MAIL ORDER. Then enter the item number(s),the item name(s),and the quantities that you would like to purchase, along with your email address.
If I am online, I will be happy to answer any questions that you may have as well as to check availability of the items that you are interested in and then I will offer to email you a "READY MADE MAIL ORDER FORM" that you can just print out and drop in the "U.S. Mail" to us with your payment.
In the event that "I AM NOT ONLINE", please by all means,
DO STILL enter the item number(s), the item name(s),and the quantities that you would like to purchase, along with your email address.
I will check availability and then
"I WILL" email you a "READY MADE MAIL ORDER FORM" that you
can just print out and drop in the U.S. Mail to us with your payment.
CLICK HERE!
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And remember.. ordering directly from our
web site is always Safe and Secure!
Our shopping carts are handled safely
and securely through Paypal.
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COMMON QUESTION:
DO YOU HAVE A CATALOG?
ANSWER:
NO, DUE TO THE HIGH COST OF MAINTAINING UPDATED PRINTED MATERIALS,
OUR WEB SITE SERVES AS OUR CATALOG.
COMMON QUESTION:
DO YOU SELL WHOLESALE?
ANSWER:
NO, WE ARE NOT WHOLESALERS!
COMMON QUESTION:
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
ANSWER:
Most orders are delivered within 5-8 "business" days.
Occasionally, an item may not be available
for immediate shipping, in which case your order
could take up to 10(ten) "business" days.
Please note by business days we mean that
Saturdays, Sundays and holidays are excluded,
although some carriers will deliver on a Saturday,
we do not ship on Saturdays.
COMMON QUESTION:
DO YOU PROVIDE EXPEDITED SHIPPING?
ANSWER:
Yes, provided the item or items that
you order are available for immediate shipping.
If you place your order from our web site,
in the special instructions, indicate that
you would like expedited shipping.
We will accomodate you whenever possible.
If is is not possible, I'll let you know.
You can then decide how you would like to proceed.
COMMON QUESTION:
DO YOU SHIP TO APO'S?
ANSWER:
Yes, provided you provide us with your address in the the correct format.
COMMON QUESTION:
DO YOU SHIP OUTSIDE OF THE U.S.?
ANSWER:
Yes, you must email us first with a list
of the items and the quantities
that you are interested in,
along with your full address.
We will will then calculate the
cost to ship and then send you
a Paypal invoice from which you can make payment.
COMMON QUESTION:
WHAT IF AN ITEM BREAKS ON IT'S WAY TO ME?
ANSWER:
No worries, all of our packages
are insured against damage.
Our packages are also protected against loss and/or theft
in the event that the carrier determines the package(s) were shipped but not delivered
and therefore not received.
In the unlikely event (AND I DO MEAN IN THE UNLIKELY EVENT)
that an item arrives damaged,
we will ask you to provide us with a picture of the damaged item,
if you are able.
We will then file a claim with the carrier
so that we are reimbursed for the damages, meanwhile,
we will credit you for the item along
with the appropriate shipping charges
that you paid to receive that item.
COMMON QUESTION:
WHAT IF I RECEIVE AN ITEM AND THEN
SEE SOMETHING I LIKE BETTER,
CAN I EXCHANGE AN ITEM?
ANSWER:
I'm sorry, we have a strict 'No Exchange Policy'.
You may however, request
a Return Merchandise Number
(RMA#) from us.
This allows you to send the item back to us,
for a refund in the amount of which you paid for the item.
The shipping that you paid to
receive the item and the shipping that you
paid to return the item,
are 'NOT REFUNDABLE' in this case.
COMMON QUESTION:
WHAT DO YOU CHARGE FOR SHIPPING?
ANSWER:
Shipping Rates and Information
Do you have a question that is not answered above?
Ask a Question - Click Here!
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2001-2011 An Afro Kin Store
in its entirety to include site design as well as title is protected by copyright law.
No part of this web site and/or title whereas known as 'An Afro Kin Store?'
web address being: http://www.musefinds.com
may be copied, duplicated, or used to create a web site similar in design.
Deliberate or intentional violations of our copyright
under no uncertain terms will be addressed aggressively and prosecuted to the full extent of the law.
***All depicted prints and figurines within this web site are copyrighted by their respective owners. |
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